SHIPPING & RETURNS
We dispatch orders every business day and endeavour to have all orders shipped within 24 hours.
Orders placed over the weekend or on a public holiday will be sent out the following business day.
If you require your order urgently please send an email to email@example.com and we will do our best to assist.
STORE PICK UP
If you are located in Melbourne and wish to collect your order (free of charge) that's not a problem! Enter STORE-PICK-UP at checkout to omit shipping costs and we will notify you once your order is ready to collect! Currently our shopfront is closed due to COVID-19.
Local suburbs apply. Delivered to your front door within 24 Hours
We use Australia Post Parcel Post or Sendle for most of our orders shipments.
Shipping is flat rate of $5 on all Standard Shipping or upgrade to $9 Express to anywhere in Australia.
We offer free standard shipping on all orders over $100
Heavy and bulky items may incur an additional charge. Where charges do apply please proceed through the checkout process as normal and we will contact you with an additional invoice for freight.
Alternatively, you may wish to email us firstname.lastname@example.org prior to placing your order and we will do our best to provide an accurate shipping estimate.
We want you to absolutely love your purchase and be 100% satisfied with your shopping experience every time!
If you are unhappy with your order please email us with your order number within 7 working days and we will see how we can help.
If an item is faulty we are happy to replace or refund. Please notify us of any issues within 7 working days and have the item returned within 14 working days. Upon receipt of item an assessment will be carried out and you will be notified of the outcome. Where an item is deemed faulty you will have the option of replacement, exchange, or refund.
If you have chosen the wrong size or simply changed your mind that's ok too! We will happily offer store credit to be used within 6 months provided the following conditions are met:
1. The item/s with original receipt is returned within 14 days of purchase.
2. The item/s is returned in original condition - unused and unworn with all labels and swing tags intact and in its original packaging.
It is really important that these conditions are met - all exchanges will be authorised at our absolute discretion.
Please note that certain products including gift cards, sale items and hampers CANNOT be exchanged so please choose carefully!
Store credit for change of mind purchases is valid for 6 months. Please keep your voucher code somewhere safe & secure as lost, stolen, damaged or expired vouchers cannot be replaced.
Returns are sent back at the customers expense. Please send your item(s) to Little Soldiers, 16 Puckle Street, Moonee Ponds, 3039 VIC.
We strongly recommend you choose a service with tracking as we cannot guarantee your delivery will be received nor are we responsible for any missing parcels