Shipping & Returns

SHIPPING & RETURNS

DELIVERY.

We dispatch orders every business day and endeavour to have all orders shipped within 24 hours.

Orders placed over the weekend or on a public holiday will be sent out the following business day.

If you require your order urgently please send an email to info@little-soldiers.com.au and we will do our best to assist.

STORE PICK UP

If you are located in Melbourne and wish to collect your order (free of charge) that's not a problem! Enter STORE-PICK-UP at checkout to omit shipping costs and we will notify you once your order is ready to collect!

HOME DELIVERY
Local suburbs apply. Delivered to your front door within 2-4 Days 

SHIPPING RATES

We use Australia Post Parcel Post or Sendle for most of our orders shipments.

Shipping is flat rate of $8.95 on all Standard Shipping or upgrade to $14 Express to anywhere in Australia. Items shopping to New Zealand also incur a flat rate additional charge. 

We offer free standard shipping on all orders over $150

Heavy and bulky items incur an additional charge. Where charges do apply please proceed through the checkout process as normal the bulky item shipping rate will apply.

All online purchases are sent via Auspost or Sendle. A notification with your tracking details will be emailed to you once your purchase has been packed and lodged with our shipping provider. 

Please note; once orders have been lodged and collected by the shipping provider, we cannot guarantee delivery times, arrival and care of package. We will do our absolute best to support you with the shipping provider should an issue arise. 

RETURNS

We want you to absolutely love your purchase and be 100% satisfied with your shopping experience every time!

If you are unhappy with your order please email us with your order number within 7 working days and we will see how we can help.

If an item is faulty we are happy to replace or refund. Please notify us of any issues within 7 working days and have the item returned within 14 working days. Upon receipt of item an assessment will be carried out and you will be notified of the outcome. Where an item is deemed faulty you will have the option of replacement, exchange, or refund.

If you have chosen the wrong size or simply changed your mind that's ok too! We will happily offer store credit to be used within 6 months provided the following conditions are met:

1. The item/s with original receipt is returned within 14 days of purchase.

2. The item/s is returned in original condition - unused and unworn with all labels and swing tags intact and in its original packaging.

It is really important that these conditions are met - all exchanges will be authorised at our absolute discretion.

Please note that certain products including gift cards, sale  or outlet items and hampers CANNOT be exchanged or refunded so please choose carefully!

Store credit for change of mind purchases is valid for 6 months. Please keep your voucher code somewhere safe & secure as lost, stolen, damaged or expired vouchers cannot be replaced. We do not offer refunds for a change of mind purchase but we will happily help you curate an item you like.

Returns are sent back at the customers expense. As well as shipment of replacement item.
Please send your item(s) to Little Soldiers, 16 Puckle Street, Moonee Ponds, 3039 VIC and we will invoice you for the additional shipment charge.